4.1 Quotations are subject to Value Added Tax, and do not include any other customs duties, levies or fees payable to government or other statutory bodies, and all such duties or fees (if any) will be payable by the Client in addition to the quoted price.

4.2 Although CWS quotes a fixed price, we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:

4.2.1 If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date.

4.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.

4.2.3 We have to clear, collect or deliver goods above the first upper floor.

4.2.4 There is no operational lift.

4.2.5 We supply any additional services.

4.2.6 There are delays outside our reasonable control, in which event we will make additional charges calculated in accordance with our standard rates applicable at the time.

4.2.7 Access to the clearance, collection or delivery point is inadequate or the approach is unsuitable for our vehicles.

4.2.8 Any parking or other fees or charges that we incur and pay in order to carry out the services the Client requires.

4.2.9 Where the entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.

4.3 Where we have quoted for an asset purchase, all goods will be carefully checked against the agreed inventory and will be subject to inspection on collection. CWS reserves the right to charge back to the Client:

4.3.1 any items that are broken, marked, or generally not in good enough condition, and, where applicable, charge a fee to remove the items. Removed items will be charged per unit.

4.3.2 a charge-back fee for any goods that have been removed from the agreed inventory and are no longer available. Where this results in a cancellation, a cancellation fee will be charged (see Section 9).

4.3.3 the costs of labour, transport, etc. incurred where the job is cancelled due to a much-reduced inventory or any other false representation of the agreed inventory. This will be in addition to a cancellation fee (see Section 9).
In all these circumstances the Client will be responsible for the appropriate additional charges.

4.4 Our quotation is not a guarantee that we have vehicles available on the day the Client requires. Accordingly, the Client’s signed acceptance of CWS’s quotation does not constitute a contract between both parties until the Client has received CWS’s written confirmation that we can clear, remove or move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.

4.5 Where necessary and previously agreed, CWS will agree in writing to increase its limit of liability set out in Clause 11.1 prior to the work commencing.

11.1 In the event that we lose or damage your Goods, if we are liable, we will pay to cover the cost of repairing or replacing that item as assessed by our insurance provider. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.

11.2 We may choose to repair or replace the damaged or lost item. However, if we choose to repair the item, we will not be liable for any depreciation in value.

11.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the Goods if it is caused by any of the following circumstances:

11.3.1 Fire however caused.

11.3.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.

11.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable Goods. This includes Goods left within furniture or appliances.

11.3.4 Cleaning, repairing or restoring unless we did the work.

11.3.5 Moth or vermin or similar infestation.

11.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.

11.4 Additionally, we will not be liable for any loss of or damage to:

11.4.1 Any Goods in cupboards, wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by CWS.

11.4.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless the Client has previously given us full information including value, and we have confirmed in writing that we will accept responsibility in accordance with 11.1 above.

11.4.3 Goods that have a relevant proven defect or are inherently defective.

11.4.4 Animals and their cages or tanks, including pets, birds or fish.

Company Registration Number (CRN): 12388601 | VAT Registration Number: 340637122

11.4.5 Plants.

11.4.6 Refrigerated or frozen food or drink.

11.4.7 Anything of value that is not included in the inventory and has not been removed from the clearance area by the client prior to the works.

11.5 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from:

11.5.1 Wear and tear, gradual deterioration, scratching, bruising or denting.

11.5.2 Loss or damage of motor vehicles / goods / furniture caused by scratching, denting and marrying unless the Client obtains from us a pre-collection condition report. Most of the items we move are not brand new and it is not possible to make a note of scratches or the current condition of every item, which is the reason why scratches are not covered in the insurance unless you request a pre-collection report of item/s, for which charges may apply.